MICROSOFT WORLDWIDE SERVICES Product name: Internet Explorer 6 Online support: for the latest support details on this product, please visit http://support.microsoft.com/directory/productsupportoption.asp. In Canada visit http://www.microsoft.ca/support. Conditions: Microsoft’s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Worldwide: support options, hours, and cost in your country or region may differ from the U.S. Please visit http://support.microsoft.com/directory/ww.asp to contact your local office for details. Personal support options Online self-help options Get your information online. Try our FAQs, WebCasts or search our Knowledge Base for articles targeted to your issue at http://support.microsoft.com/directory. Products included with the sale of a new computer If your product was included with the purchase of your computer, your computer manufacturer provides support for this product version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp. Paid assisted support (a) Submit your issue online at http://support.microsoft.com/directory/onlinesr.asp. (b) For paid assisted support in the U.S., please call us at (800) 936-5700. Customers in Canada should reference http://www.microsoft.ca/support to get the latest support contact information. International support Important! Phone numbers for Microsoft subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. International subsidiary information Argentina Microsoft de Argentina S.A. Phone: 54-11-4316-1900 Fax: 54-11-4316-1984 Customer service: 54-11-4316-4600 Technical support phone: 54-11-4316-4664 Armenia See Russia Australia Microsoft Pty. ltd. Phone: 13 20 58 Fax: 612 9023 5021 Technical support phone: 13 20 58 Austria Microsoft Ges.m.b.H. Fax: (43) (1) 610 64 -200 Information services: 08000-123 345 Fax: (43) 2236-64595; InfoService@microsoft.at Direct services (updates, etc.): (43) –(1) 795 67028; Fax: (43) –(1) 795 67029; austria@msdirectservices.com Standard support (installation and handling): (43) –(1) 50222-2255 Azerbaijan See Russia Belgium Microsoft BVBA Phone: 02-7043000 Fax: 02-7043535 Support network information center: 02 - 5139979 Microsoft subscription centre (MSDN): +353 1883 1014 Microsoft subscription centre (TechNet): +353 1883 1002 Technical support: 02-5133274 (Dutch-speaking) 02-5132268 (French-speaking) 02-5023432 (English-speaking) Belarus See Russia Bolivia Customer service: 0800-2029 Technical support: 0800-3443 Brazil Microsoft Informatica Ltda. Phone: 55-11-5504-2155 Fax: 011-55-11-5504-2227 Technical support: • Phone: (55) (11) 5504-2155 • Fax: (55) (11) 5504-2227 • Automatic fax: (55) (11) 5506-8506 • Bulletin board service: (55) (11) 5506-1234 Customer services: (55) (11) 822-5764 Customer services fax: (55) (11) 822-6227 Canada Microsoft Canada Co. Phone: 1 (905) 568-3503 Information center: 1 (800) 563-9048 Bilingual technical support: 1 (905) 568-2294 Text telephone (TTY/TDD): 1 (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (782) 273-3600 Fax: (787) 273-3636 or (787) 273-3634 Technical support/soporte tecnico: 1-877-672-3842 Technical support e-mail: mscasup@microsoft.com Customer service: (800) 297-5982, para códigos de áreas 787 y 809 solamente, 506-298-2000 (para otras áreas) Customer service e-mail: msccatus@microsoft.com Central America Technical support/soporte tecnico: (506) 298-2020 Technical support e-mail: mscasup@microsoft.com Customer service: (506) 298-2000 Customer service e-mail: msccatus@microsoft.com Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 China Microsoft (China) Co. ltd. 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: (011) –(86) 10-6261 7711 Fax: (011) –(86) 10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: (011) –(86) 21-64691188/ (011) –(86) 21-6469 8899 Fax: (011_ (86) 21-6469 1166 / (011) –(86) 21-6469 9900 Colombia Microsoft Colombia Customer service -Línea de Respuesta Microsoft (Santa Fé de Bogotá D.C.) Phone: (91) 524-0404 To place calls outside Bogotá: 9800-5-10595 or 9800-9-10595 Fax: 57-1-3173494 Costa Rica Phone: (506) 280-5100 Fax: (506) 280-5070 Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Croatia Phone: (385) (1) 4802 500 Fax: (385) (1) 4843 688 Product support phone number: (385) (1) 393539, e-mail: hot-line@microsoft.hr Customer service: (385) (0800) 300 300, e-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. Eltodo centrum Novodvorska 1010/14B 142 01 Praha 4 CZECH REPUBLIC Phone (420) (2) 611 97 111 Fax: (420) (2) 611 97 100 Hotline: (420) (2) 2150 3222 Infoservice: (420) (2) 21 777 222 Denmark Microsoft Danmark Phone: +45 44 89 01 00 Fax: +45 44 68 55 10 Technical support: +45 44 89 01 11 Sales support: +45 44 89 01 90 Dominican Republic Phone: (809) 567-4049 Fax: (787) 567-4204 Dubai Microsoft Middle East Phone: (971) (4) 3973888 Fax: (971) (4) 3972244 Technical support (personal operating systems and desktop applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer service center (version upgrade/TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone: 593-2-258 025 PBX: 593-2-460 453 Fax: 593-2-463-093 Egypt Technical support (personal operating systems, desktop applications, and development tools installation only): Telephone: (202) 338 8724 (202) 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com El Salvador Phone: 503-245-4744 Fax: 503-245-4742 England See United Kingdom Estonia Technical support: +372 650 49 99 For other phone numbers, see Latvia Finland Microsoft OY Phone: +358 (0)9 525 501 Fax: +358 (0)9 878 8778 Technical support: +358 (0)9 525 502 500 Sales support: +358 (0)9 525 5026 France Microsoft France Phone: (011) (33) 825 827 829 (*) Customer service phone: (011) (33) 0 825 827 829 (*) followed by 2 Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical support: Phone: (011) (33) 825 827 829 (*) followed by 1 Fax: (011) (33) 1 69 28 00 28 (*) indigo number 0,98 F TTC per minute French Polynesia See France Georgia See Russia Germany Microsoft GmbH Fax: (089) 3176-1000 Telephone: (089) 3176-0 Standard support (installation and handling): (01805) 67 22 55 General information about Microsoft support in central Europe: Telephone: (01805) 25-1199 Fax: (01805) 25-1191 Greece Microsoft Hellas, SA • Phone: (30) (1) 94 99 100 • Fax: (30) (1) 68 06 780 Technical support: • Phone: (30) (1) 94 99 100 • Fax: (30) (1) 61 09 528 Guatemala Phone: (502) 379-3000 Fax: (502) 367-6484 Gulf and Eastern Mediterranean PO Box 52244 Dubai, UAE Tel: (971) (4) 3973888 Fax: (971) (4) 3972244 Personal support contact details: (personal operating systems and desktop applications only) Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: (971) (4) 3975443 Fax : (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone: (961) (1) 983348 Fax: (961) (1) 983349 E-mail: mts@lebanon-online.com.lb Oman Phone: (968) 691191 Fax: (968) 698568 E-mail: mspss@gto.net.om Pakistan Phone: (92) (21) 111 674357 Fax: (92) (21) 4533370 E-mail: mssupport@nets.net.pk Customer service center (version upgrade/TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Hong Kong SAR Microsoft Hong Kong ltd. Fax: (852) 2560-2217 Microsoft information hotline: (852) 2388-9600 Microsoft technical support: (852) 2388-9600 Hungary Microsoft Hungary Phone: (36) (1) 437-2800 Fax: (36) (1) 437-2899 Customer services: (36) (1) 267-4636 (2MSINFO) Technical support: (36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India Phone: (91) (80) 559-5733, (91) (11) 629-4600,629-4601, (91) (22) 285-0193 Fax: (91) (80) 559-7133, (91) (11) 629-2650 Indonesia Microsoft Indonesia - Jakarta Technical support: • Phone: (62) (21) 570 42 54 • Fax: (62) (21) 520 81 22 Ireland Technical support: Phone: 706 5353 See United Kingdom Israel Microsoft Israel ltd. Reception: Phone: (972) –(9) 952-5353 Fax: (972) –(9) 952-5333 Customer service and information center: Phone: (972) –(9) –952-5400 Fax: (972) –(9) –952-5411 Technical free support for Microsoft Windows and Microsoft Office Phone: (972) –(9) –952-5400 Fax: (972) –(9) –952-5403 Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 70-392-020 Microsoft Rome office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Customer service (new product information; product literature): (39) (2) 70-398-398 Customer service for IT/operatori del Settore IT: (39) (2) 70-398-398 Technical support: (39) (2) 70-398-398 Microsoft consulting service: (39) (2) 70-398-398 Jamaica Phone: 876-960-8820 Fax: 876-920-2335 Japan Microsoft Company ltd. Technical support (standard support): (81) (3) 5354-4500 Technical support options/support contract: (81) (3) 5354-4700 Information center (presales product support): • Tokyo phone: (81) (3) 5454-2300 • Osaka phone: (81) (6) 6347-9300 Customer service phone (version upgrade/registration): • Phone: (81) (3) 5454-2300 • Fax: (81) (48) 226-5511 Kazakhstan See Russia Kingdom of Saudi Arabia Phone: (966) –(1) 488-1165 Fax: (966) –(1) 488-1576 Technical support (personal operating system and desktop applications only): • Phone: (800) 124 0500 (toll free within Saudi Arabia) • Fax: (966) –(1) 4740576 Kyrgyzstan See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer satisfaction center: (080) 985-2000 (toll free domestic only), (82) (2) 558-8161 Game and hardware service center: (080) 645-1000 (toll free domestic only) Technical support center: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Internet: http://www.microsoft.com/korea/support/ Kuwait PO Box 5244 13053 Safat Tel: (965) 243-0248 Fax: (965) 243-0249 Technical support (personal operating systems, desktop applications, and developer tools only): Tel: (965) 243-1071 Latin America Microsoft Latin American headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer service: (425) 936-8661 Technical support: (214) 714-9100 Latvia Microsoft Phone: 371 750 8323 Fax: 371 750 83 38 Technical support: +371 760 5004 Liechtenstein See Switzerland Lithuania Technical support: +370 272 3035 For other phone numbers, see Latvia Luxembourg Microsoft BVBA Phone: +32 2-70430 00 Fax: +32-2-7043535 Support network information center: +31-2 - 5139979 Microsoft subscription centre (MSDN): +353 1883 1014 Microsoft subscription centre (TechNet): +353 1883 1002 Technical support: +32 2-5133274 (Dutch-speaking) +32 2-5132268 (French-speaking) +32 2-5023432 (English-speaking) Malaysia Microsoft (Malaysia) Sdn Bhd: Phone: (6) (03) 757-2266 Fax: (6) (03) 757-2265 Customer services: • Phone: toll-free – (1) –(800) 88-3249 • Fax: (6) (03) 758-5011 Technical support: • Phone: (6) (03) 793-9595 • Fax: (6) (03) 295-2065 México Microsoft México, S.A. de C.V. Phone: 525-267-2000 Fax: 525-258-0225 Applications and operating systems: (52) (5) 265-3399 Developer tools and server operating systems: (52) (5) 267-2190 Customer service: (52) (5) 265-3380 Resellers: (52) (5) 267-2110 Fax: (52) (5) 267-2119 Middle East Microsoft Middle East Phone: (971) (4) 397 3888 Fax: (971) (4) 397 2244 Technical support (personal operating systems and desktop applications only): • Phone: (971) (4) 397 5443 • Fax: (971) (4) 397 2304 • E-mail: mswsgulf@microsoft.com Customer service center (version upgrade/TechNet and MSDN subscription): • Phone: (971) (4) 299 5082 • Fax: (971) (4) 299 5097 Morocco Microsoft Afrique du Nord et de l'Ouest Phone: (212) (2) 95 80 80 Fax: (212) (2) 95 85 85 Nederland Microsoft BV Telefoon: 020-5001500 Microsoft contact center: 020-5001005 Microsoft subscription centre (MSDN): 020-5001037 Microsoft subscription centre (TechNet): 020-5001035 Technische ondersteuning: • 020-5001005 (Nederlands) • 020-5001053 (Engels) Internet: http://support.microsoft.com/directory of http://www.microsoft.nl/support Microsoft Consulting Services Benelux Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005 Information services and subscriptions TechNet • Netherlands: (020) 5001035 • Belgium: (32) (2) 5022176 • Luxemburg: (32) (2) 5022176 Microsoft Developer Network • Netherlands: (020) 5001037 • Belgium: (32) (2) 5138684 • Luxemburg: (32) (2) 5138684 New Zealand Microsoft New Zealand ltd. Phone: (64) (9) 357-5800 Fax: (64) (9) 357-0868 Technical support: • Phone: (64) (9) 357-5575 • Fax: (64) (9) 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norge AS Phone: +47 22 02 25 00 Fax: +47 22 95 06 64 Technical support: +47 22 02 25 50 Sales support: +47 22 02 25 80 Panama Phone: (507) 210-1270 Fax: (507) 210-1271 Technical support/soporte tecnico: (507) 298-2020 Support e-mail/correo electronico para soporte tecnico: mscasup Customer service/centro de servicios: (800) 506-0001 Customer service e-mail/correo electronico para atencion a usuarios: msccatus Papua New Guinea See Australia Paraguay Customer service: (595) (21) 498-190 Technical support: (595) (21) 495-865 Perú Phone: 51-14-21-1200 Customer service: (51) (1) 215-5002 Technical support: (51) (1) 215-5005 InfoEmpresa: (51) (1) 215-5006 Events information: (51) (1) 215-5010 Fax: 51-14-21-7307 Philippines Phone: (632) 811-0062 Technical support: • Phone: (632) 892-2295/2495 • Fax: (632) 813-2493 Poland Microsoft Sp. z o.o. Phone: +48 22 431 10 00 +48 22 431 10 01 Fax: + 48 22 431 10 02 Information service: +48 22 431 19 99 Technical support: +48 22 431 19 99 +48 801 308 801 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) (21) 4409200 Fax: (351) (21) 4412101 Technical support: • Standard support: (351) (21) 4409280 • Fax: (351) (21) 4411655 Puerto Rico Soporte tecnico: (787) 268-8528 or 1-877-672-3842 Support e-Mail/correo electrónico para soporte tecnico: mscasup Customer service/centro de servicios: (800) 297 5982 para códigos de áreas 787 y 809 solamente Customer service e-mail/correo electrónico para atención a usuarios: msccatus Romania Microsoft s.r.l. Phone: (40) (1) 222 90 16 Fax: (40) (1) 222 90 12 Technical support: (40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft information center: Phone: • Moscow: (7) (095) 916-7171 • St. Petersburg: (7) (812) 118-3636 • Novosibirsk: (7) (3832) 119-019 • Kiev: (380) (044) 2305101 Fax: • Moscow: (7) (095) 916-7112 Technical support: Phone: • Moscow: (7) (095) 745-5445 • St. Petersburg: (7) (812) 118-3636 • Novosibirsk: (7) (3832) 119-019 • Kiev: (380) (044) 2305102 Fax: • Moscow: (7) (095) 916-7112 Saudi Arabia Phone: (966) (1) 218-0808 Fax: (966) (1) 218-0809 Technical support (personal operating system and desktop applications only): • Phone: (800) 124-2255 (toll free within Saudi Arabia) • Fax: (800) 124-2255 (Press 2 to send a fax) Scotland See United Kingdom Singapore Microsoft Singapore Pte ltd. Phone: (65) 337-6088 Fax: (65) 337-6788 Customer services phone: (65) 324-5255 Customer services fax: (65) 324-6181 Product support services phone: (65) 378-3600 Product support services fax: (65) 378-3662 Slovakia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava SLOVAK REPUBLIC Phone: (421) (2) 58102811 Fax: (421) (2) 58102800 Hotline: (421) (2) 67 296 296 Infoservice: (421) (2) 67 296 297 Slovenia Microsoft d.o.o. Phone: +386 (1) 5 484 100 Fax: +386 (1) 5 484 122 Technical support: (386) (61) 185 3449 South Africa Microsoft South Africa All services Phone: (27) (11) 257 0000 or 0860225567 (inside South Africa) Fax: (27) (11) 257 0257 Technical support fax: (27) (11) 257-0424 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Inside Spain Phone: (902) 197 198 Fax: (91) 803 8310 Technical support: (902) 197 198 Customer service: (902) 197 198 Outside Spain Phone: (34) (91) 353 69 60 Fax: (34) (91) 803 8310 Technical support: (34) (91) 353 69 60 Customer service: (34) (91) 353 69 60 Sweden Microsoft AB Phone: +46 (0)8-752 56 00 Fax: +46 (0)8-750 51 58 Technical support: Phone: +46 (0)8-752 09 29 Sales support: +46 (0)8-752 56 30 Switzerland Microsoft SA Phone: (41) (1) 839 61 11 Fax : (41) (1) 831 08 69 Customer information: phone: 155 59 00 fax : 064 - 224294 Microsoft info-service, Postfach, 8099 Zürich Pricing, updates, etc. : (41) (1) 839 61 11 CompuServe : (41) (1) 273 10 28 (GO MSEURO Microsoft central Europe) Support: Standard technical support (German-speaking): (0848) 80-2255 Standard technical support (French-speaking): (41) (22) 738 96 88 General information about Microsoft support in central Europe: (0848) 80-2330 Tajikistan See Russia Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical support: • Phone: (886) (2) 2508-9501 • Fax: (886) (2) 2508-9575 Thailand Microsoft (Thailand) ltd. Phone: (662) 266-3300 Fax: (662) 266-3310 Product support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Turkey Microsoft Turkey Phone: (90) (212) 326 50 00 Fax: (90) (212) 258 59 54 Support hotline: • Phone: (90) (212) 33 66 999 • Fax: (90) (212) 33 66 998 Turkmenistan See Russia United Kingdom Microsoft ltd. Phone: (0870) 60 10 100 Fax: (0870) 60 20 100 Microsoft technical support • Desktop applications, home products, personal operating systems, and hardware: (0870) 50 10 100 • Developer products: (0870) 50 10 200 • Business systems: (0870) 50 10 300 • Customers phoning from Ireland should dial 706 5353 for technical support. Pre-sales information: Microsoft connection (0345) 00 2000 Uruguay Phone: 598 (2) 900-19-03 Fax: 598 (2) 901-0227 Technical support: (598) (2) 908-0998/1998 Customer service: (598) (2) 916-4445 Resellers: (598) (2) 916-4446 Uzbekistan See Russia Venezuela Microsoft Venezuela S.A. Phone: 58-2-276-0500 Fax: 58-2-276-0600 Customer service: (58)(212)0800-MICROSOFT (0800-6427676) Customer service e-mail: msven@microsoft.com.ve Technical support: (58)(212)0500-MICROSOFT (0500-6427676) E-technical support e-mail: mssoporte@microsoft.com.ve Resellers: (58)(212)0800-MSCANAL (0800-6722625) Resellers e-mail: mscanal@microsoft.com.ve Events information: (58)(212)0500-MSEVENTOS (0500-6738368) Events e-mail: mseventos@microsoft.com.ve Wales See United Kingdom